Customer Recruitment: Ethical, Legal and Practical Issues.
Kristyn GreenwoodAngela JohnstonPublished in: HCI (9) (2013)
Keyphrases
- practical issues
- ethical issues
- legal issues
- information technology
- electronic commerce
- customer satisfaction
- customer data
- information systems
- customer service
- legal information
- customer behavior
- artificial intelligence
- data protection
- legal information retrieval
- purchase behavior
- legal reasoning
- call center
- legal cases
- case law
- data sets
- retail banking
- artificial intelligence and law
- dispute resolution
- legal texts
- legal knowledge
- data mining systems
- transactional data
- logical structure