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The Role of Clinical and Process Quality in Achieving Patient Satisfaction in Hospitals.
Kathryn A. Marley
David A. Collier
Susan Meyer Goldstein
Published in:
Decis. Sci. (2004)
Keyphrases
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clinical data
patient data
clinical trials
patient care
patient records
medical knowledge
information systems
user satisfaction
service quality
clinical practice
electronic health records
hospital information systems
clinical setting