Service User Perspectives on Delivering Social Innovation: An Implication of the Internet of Things for Business.
Olga Maria PlessaSomayeh KoohborfardhaghighiPublished in: GECON (2018)
Keyphrases
- online services
- end users
- social media
- telecommunications industry
- web services
- user interface
- business process
- user requests
- technological innovation
- social relationships
- big data
- user interaction
- knowledge management
- electronic commerce
- individual user
- social interaction
- social networks
- user experience
- case study
- information technology
- information systems
- decision making
- enterprise systems
- service delivery
- service oriented
- data mining
- user profiles
- business processes
- virtual organization
- strategic decisions
- search engine
- personalized services
- knowledge sharing
- service providers