An analytical approach for big social data analysis for customer decision-making in eco-friendly hotels.
Mehrbakhsh NilashiBehrouz Minaei-BidgoliMesfer AlrizqAbdullah AlghamdiAbdulaziz A. AlsulamiSarminah SamadSaidatulakmal MohdPublished in: Expert Syst. Appl. (2021)
Keyphrases
- data analysis
- decision making
- big data
- data mining
- business intelligence
- decision makers
- social interaction
- electronic commerce
- data processing
- social media
- intelligent decision making
- sensemaking
- knowledge discovery
- decision process
- machine learning
- criminal justice
- social networks
- decision support
- data collection
- churn prediction
- data mining techniques
- customer behavior
- decision support system
- customer service
- social networking sites
- customer satisfaction
- social relationships
- potential customers
- friendly interface
- social behavior
- clustering analysis
- data visualization
- data mining applications
- social networking
- cluster analysis
- neural network
- information processing
- learning environment
- supply chain