Customers' motives to co-create in smart services interactions.
Sanjit Kumar RoyGaganpreet SinghCorey HattonBidit Lal DeyNisreen AmeenSatish KumarPublished in: Electron. Commer. Res. (2023)
Keyphrases
- service providers
- customer service
- cost efficient
- web services
- service quality
- location aware
- business opportunities
- service systems
- service oriented
- customer support
- ubiquitous environments
- smart environments
- customer satisfaction
- potential customers
- smart objects
- service discovery
- information services
- customer data
- smart devices
- home environments
- enabling technologies
- context aware
- smart cities
- customer behavior
- data mining
- content providers
- business partners
- end users
- customer preferences
- market segments
- product information
- customer requirements
- financial services
- online services
- customer relationship management
- call center
- location information
- cloud computing
- website