Business Process Reengineering in the Hospitality Industry: Process Improvement in ALPHA Flight Services.
Michael BakerGerry SweeneyPublished in: J. Inf. Technol. Tour. (1999)
Keyphrases
- process improvement
- business process reengineering
- workflow technology
- business process
- business processes
- knowledge management
- web services
- software process
- root cause
- process model
- business applications
- business process management
- change management
- service oriented
- case study
- e government
- software engineering
- software development
- service quality
- conceptual modeling
- artificial intelligence
- relational databases
- information technology
- e learning