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Case Study of Implementing an IT Service Desk Ticketing System at Small Computer Center.

Hiromi YamaokaKazuki YamamotoTakayuki NagaiHideo Masuda
Published in: SIGUCCS (2019)
Keyphrases
  • case study
  • lessons learned
  • service providers
  • database
  • database systems
  • small number
  • computer systems
  • real time
  • data sets
  • real world
  • web services
  • management system
  • knowledge management
  • loosely coupled