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Unintended consequences of optimizing a queue discipline for a service level defined by a percentile of the waiting time.
Benjamin Legros
Published in:
Oper. Res. Lett. (2016)
Keyphrases
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service level
service requirements
supply chain
call center
lead time
queue length
total cost
service systems
information systems
logistics service
web services
state space
graphical models
holding cost
service level agreements
inventory models