Retrieving relevant reports from a customer engagement repository.

Dharmesh Thakkar Zhen Ming Jiang Ahmed E. Hassan Gilbert Hamann Parminder Flora

Published in: ICSM (2008)

Keyphrases

electronic commerce
digital libraries
learning environment
learning objects
customer satisfaction
customer knowledge
data sets from uci
customer relationship management
customer data
genetic algorithm
customer service
digital archives
customer requirements