Curricular and marketing responses to offshoring of information technology services.
Thomas I. M. HoPublished in: SIGITE Conference (2004)
Keyphrases
- information technology
- information society
- business managers
- online marketing
- service providers
- tourism industry
- decision making
- website
- service oriented
- customer service
- data mining
- business activities
- information systems
- customer support
- information infrastructure
- researchers and practitioners
- service composition
- ubiquitous computing
- mobile services
- long term
- potential customers
- web services
- government agencies
- context aware
- mobile payment
- consumer behavior
- information services
- financial services
- public services
- service discovery
- customer relationship management
- service delivery
- data mining technology