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Information technology service management: an emerging area for academic research and pedagogical development.
Stuart Diaz Galup
Jim J. Quan
Ronald Dattero
Sue A. Conger
Published in:
CPR (2007)
Keyphrases
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service management
information technology
business management
information systems
e learning
learning environment
learning objects
knowledge management
learning activities
human computer interaction
researchers and practitioners
service delivery