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A fuzzy system-based approach to estimate the importance of online customer reviews.

Rogério Figueredo de SousaRicardo A. L. RabêloRaimundo Santos Moura
Published in: FUZZ-IEEE (2015)
Keyphrases
  • customer reviews
  • opinion mining
  • product reviews
  • fuzzy logic
  • customer satisfaction
  • online product reviews
  • product features
  • real time
  • positive or negative
  • information systems
  • website
  • email
  • low level
  • rough sets