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The human side of human-chatbot interaction: A systematic literature review of ten years of research on text-based chatbots.
Amon Rapp
Lorenzo Curti
Arianna Boldi
Published in:
Int. J. Hum. Comput. Stud. (2021)
Keyphrases
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literature review
human interaction
real world
software development
human subjects
human behavior
lessons learned
emotional state
human operators
human robot
current issues