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The human side of human-chatbot interaction: A systematic literature review of ten years of research on text-based chatbots.

Amon RappLorenzo CurtiArianna Boldi
Published in: Int. J. Hum. Comput. Stud. (2021)
Keyphrases
  • literature review
  • human interaction
  • real world
  • software development
  • human subjects
  • human behavior
  • lessons learned
  • emotional state
  • human operators
  • human robot
  • current issues