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Factors that determine employees' customer experience orientation in the hotel industry.
David Barros Arrieta
Vivian Picalúa Parra
Karen Payares Jiménez
Liliana Fuentes Alcántara
Aida Vargas Lugo
Published in:
FNC/MobiSPC/SEIT (2022)
Keyphrases
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technical skills
customer base
case study
factors that influence
point of sale
information technology
electronic commerce
user experience
factors influencing
wide acceptance
knowledge sharing
key factors
customer service
customer behavior
business managers
software vendors