Transforming support: from helpdesk to information center.
Matthew R. LinkPublished in: SIGUCCS (2002)
Keyphrases
- information sources
- contextual information
- domain knowledge
- decision making
- structural information
- information sharing
- information systems
- information processing
- decision support
- end users
- domain experts
- context aware
- knowledge management
- databases
- decision trees
- knowledge base
- artificial intelligence
- learning algorithm
- information retrieval
- neural network