A multi-perspective knowledge-based system for customer service management.
Chi Fai CheungWing Bun LeeWai Ming WangK. F. ChuSandy ToPublished in: Expert Syst. Appl. (2003)
Keyphrases
- knowledge based systems
- multi perspective
- service management
- expert systems
- knowledge acquisition
- electronic commerce
- knowledge base
- d scene
- service delivery
- artificial intelligence
- knowledge representation
- network management
- production rules
- context awareness
- knowledge representation scheme
- activity recognition
- data management
- computer vision