An empirical examination of the relationship between information technology (IT) infrastructure, customer focus, and business advantages.
Ganesh D. BhattAli F. EmdadPublished in: J. Syst. Inf. Technol. (2010)
Keyphrases
- information technology
- electronic commerce
- information systems
- banking industry
- business strategy
- smarter planet
- customer service
- knowledge management
- business activities
- business transactions
- competitive environment
- business managers
- business environment
- information technology infrastructure
- business processes
- business applications
- strategic alignment
- south africa
- service management
- customer behavior
- mission critical
- workflow management
- customer relationship management
- return on investment
- business management
- technical infrastructure
- information infrastructure
- business models
- direct marketing
- data mining
- business process
- decision making
- enterprise systems
- customer satisfaction
- human resource management
- human capital
- business intelligence