Customer Strategic Joining Behavior in Markovian Queues with Working Vacations and Vacation Interruptions Under Bernoulli Schedule.
Qingqing MaYiqiang Q. ZhaoWeiqi LiuJihong LiPublished in: Asia Pac. J. Oper. Res. (2019)
Keyphrases
- queue length
- single server
- service times
- queueing model
- arrival processes
- arrival process
- steady state
- retrial queue
- queueing networks
- call center
- queueing systems
- service rates
- waiting times
- arrival rate
- scheduling problem
- finite capacity
- customer behavior
- finite buffer
- holding cost
- single server queue
- state dependent
- stationary distribution
- priority queue
- markov chain
- special case
- limited capacity
- heavy traffic
- parallel machines
- case study
- customer service
- human behavior
- production system
- knowledge management
- decision making
- competitive environment
- real valued
- processor sharing
- offered load
- behavior patterns
- customer satisfaction
- service level
- electronic commerce