A CRM Process Model for Agent-Based Simulation.
Hichem Benaissa Anouar BadsiAbdessamed Réda GhomariLeila Zemmouchi-GhomariPublished in: Int. J. Serv. Sci. Manag. Eng. Technol. (2017)
Keyphrases
- agent based simulation
- process model
- simulation model
- customer relationship management
- simulation models
- process mining
- business processes
- business process
- agent model
- petri net
- electricity markets
- formal models
- data mining applications
- software process
- event logs
- machine learning
- conceptual framework
- social systems
- social norms