Spontaneous speech and opinion detection: mining call-centre transcripts.
Chloé ClavelGilles AddaFrédérik CailliauMartine Garnier-RizetAriane CavetGéraldine ChapuisSandrine CourcinousCharlotte DanesiAnne-Laure DaquoMyrtille DeldossiSylvie Guillemin-LanneMarjorie SeizouPhilippe SuignardPublished in: Lang. Resour. Evaluation (2013)