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Forecasting in Multi-skill Call Centers: A Multi-agent Multi-service (MAMS) Approach: Research in Progress.

Gianmario MottaThiago BarroeroDaniele SaccoLinlin You
Published in: ICSSI (2013)
Keyphrases
  • multi agent
  • call center
  • decision making
  • reinforcement learning
  • asymptotically optimal
  • database
  • databases
  • information systems
  • cooperative
  • multi agent systems
  • service systems