Sign in
Forecasting in Multi-skill Call Centers: A Multi-agent Multi-service (MAMS) Approach: Research in Progress.
Gianmario Motta
Thiago Barroero
Daniele Sacco
Linlin You
Published in:
ICSSI (2013)
Keyphrases
</>
multi agent
call center
decision making
reinforcement learning
asymptotically optimal
database
databases
information systems
cooperative
multi agent systems
service systems