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Identifying and determining the key processes for quality management systems in the hotel sector.
Víctor Padrón Robaina
Tomás F. Espino-Rodríguez
Published in:
Int. J. Serv. Technol. Manag. (2007)
Keyphrases
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quality management
expert systems
fuzzy theory
genetic algorithm
case study
control system
open source
quality assessment
human factors