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Identifying and determining the key processes for quality management systems in the hotel sector.

Víctor Padrón RobainaTomás F. Espino-Rodríguez
Published in: Int. J. Serv. Technol. Manag. (2007)
Keyphrases
  • quality management
  • expert systems
  • fuzzy theory
  • genetic algorithm
  • case study
  • control system
  • open source
  • quality assessment
  • human factors