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Collaborative maintenance service and component sales under coopetition patterns for OEMs challenged by booming used-component sales.
Ying Zhu
Tangbin Xia
Ge Hong
Zhen Chen
Ershun Pan
Lifeng Xi
Published in:
Reliab. Eng. Syst. Saf. (2022)
Keyphrases
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customer service
information retrieval
knowledge base
website
learning environment
service oriented
customer support