Business process re-engineering in the public sector: A study of staff perceptions and critical success factors.
Rodney McAdamJohn DonaghyPublished in: Bus. Process. Manag. J. (1999)
Keyphrases
- business process
- public sector
- business processes
- critical success factors
- e government
- inter organizational
- process model
- artificial intelligence
- business process modeling
- digital government
- information and communication technologies
- information sharing
- case study
- web services
- business process management
- information systems development
- decision making
- databases