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What Types of Hotels Make Their Guests (Un)Happy? Text Analytics of Customer Experiences in Online Reviews.

Zheng XiangZvi SchwartzMuzaffer Uysal
Published in: ENTER (2015)
Keyphrases
  • online reviews
  • text analytics
  • opinion mining
  • expert systems
  • text mining
  • sentiment analysis
  • free text
  • sentiment classification
  • machine learning
  • collaborative filtering