Login / Signup
What Types of Hotels Make Their Guests (Un)Happy? Text Analytics of Customer Experiences in Online Reviews.
Zheng Xiang
Zvi Schwartz
Muzaffer Uysal
Published in:
ENTER (2015)
Keyphrases
</>
online reviews
text analytics
opinion mining
expert systems
text mining
sentiment analysis
free text
sentiment classification
machine learning
collaborative filtering