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A Queueing System with Heterogeneous Impatient Customers and Consumable Additional Items.
Jang Hyun Baek
Olga S. Dudina
Che Soong Kim
Published in:
Int. J. Appl. Math. Comput. Sci. (2017)
Keyphrases
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call center
arrival rate
heavy traffic
queueing model
single server
queueing systems
steady state
asymptotically optimal
customer service
queueing theory
potential customers
queueing networks
queue length
service providers
customer satisfaction
heterogeneous data
marketing strategies
social networks
real world