Qualitative investigation of an e-mail mediated help service.
Karla HahnPublished in: Internet Res. (1998)
Keyphrases
- spam filtering
- electronic mail
- service providers
- service oriented
- instant messaging
- computing environments
- information services
- service composition
- communication medium
- service discovery
- quantitative and qualitative
- qualitative reasoning
- virtual organization
- service quality
- qualitative and quantitative
- management system
- spam e mail
- qualitative physics
- qualitative simulation
- information systems
- spam detection
- customer service
- heavy traffic
- web service composition
- web services
- metadata