Knowledge Management of Intangible Actives in Service Companies.
Felisa M. CórdovaClaudia A. DuránMauricio PincheiraFredi Edgardo PalominosRaquel GalindoPublished in: ITQM (2019)
Keyphrases
- knowledge management
- competitive advantage
- strategic decisions
- knowledge engineering
- web services
- case study
- information systems
- service providers
- knowledge workers
- service oriented
- neural network
- semantic web services
- knowledge management systems
- organizational learning
- web based learning
- service discovery
- service composition
- ontological engineering
- competitive market
- service quality
- online services
- end users
- e learning
- real world