Examination the effects of organizational innovation and knowledge management strategy in information technology companies in R&D departments on service quality and product innovation.
Fatma Sönmez ÇakirOzan KalayciogluZafer AdiguzelPublished in: Inf. Technol. People (2024)
Keyphrases
- service quality
- competitive advantage
- information technology
- information systems
- customer satisfaction
- knowledge management
- service providers
- job satisfaction
- competitive environment
- online shopping
- expert systems
- electronic commerce
- quality of service
- knowledge sharing
- database
- user satisfaction
- end users
- knowledge transfer
- customer relationship management
- business environment
- knowledge discovery
- customer loyalty