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A Field Study of Computer-Security Perceptions Using Anti-Virus Customer-Support Chats.

Mahmood SharifKevin A. RoundyMatteo Dell'AmicoChristopher GatesDaniel KatsLujo BauerNicolas Christin
Published in: CHI (2019)
Keyphrases
  • computer security
  • intrusion detection
  • computer systems
  • computer viruses
  • anti virus
  • databases
  • machine learning
  • network intrusion detection
  • customer service
  • customer support