The correlation analysis between the service quality of intelligent library and the behavioral intention of users.
Min ChenChien-wen ShenPublished in: Electron. Libr. (2020)
Keyphrases
- service quality
- correlation analysis
- user satisfaction
- perceived usefulness
- customer satisfaction
- service providers
- electronic commerce
- end users
- correlation coefficient
- technology acceptance
- information systems
- user interface
- cluster analysis
- regression analysis
- quality of service
- social influence
- factor analysis
- information quality
- structural equation modeling