AI for Online Customer Service: Intent Recognition and Slot Filling Based on Deep Learning Technology.
Yirui WuWenqin MaoJun FengPublished in: Mob. Networks Appl. (2022)
Keyphrases
- learning technologies
- customer service
- e learning
- higher education
- distance learning
- online learning
- real time
- inventory control
- learning resources
- customer satisfaction
- instructional systems design
- customer behavior
- learning design
- mobile learning
- learning experience
- multimedia
- technological challenges
- machine learning