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Efficient customer incident triage via linking with system incidents.

Jiazhen GuJiaqi WenZijian WangPu ZhaoChuan LuoYu KangYangfan ZhouLi YangJeffrey SunZhangwei XuBo QiaoLiqun LiQingwei LinDongmei Zhang
Published in: ESEC/SIGSOFT FSE (2020)
Keyphrases
  • artificial intelligence
  • information technology
  • electronic commerce
  • data sets
  • information systems
  • decision making
  • website
  • hidden markov models
  • cost effective