Business process management: public sector implications.
Thomas R. GulledgeRainer A. SommerPublished in: Bus. Process. Manag. J. (2002)
Keyphrases
- public sector
- business process management
- business processes
- business process
- e government
- service oriented
- information sharing
- information and communication technologies
- business process change
- digital government
- public administration
- enterprise architecture
- electronic government
- current practices
- inter organizational
- emergency management
- process model
- web services
- information systems
- private sector
- public organizations
- information management
- real time
- information security
- service delivery