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Discrete Event simulation of Appointments Handling at a children's Hospital Call Center: Lessons Learned from V&v Process.
Angelo Pisaniello
Willian Borba da Silva
Leonardo Chwif
Wilson Inacio Pereira
Published in:
WSC (2018)
Keyphrases
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lessons learned
discrete event simulation
case study
future directions
call center
real time
information systems
databases
multi agent systems
control system
probability distribution
semiconductor manufacturing