Coordination of a supply chain with loss-averse consumers in service quality.
Danqin YangTiaojun XiaoPublished in: Int. J. Prod. Res. (2017)
Keyphrases
- supply chain
- service quality
- online shopping
- customer satisfaction
- competitive environment
- supply chain management
- service providers
- revenue sharing
- electronic commerce
- decision making
- user satisfaction
- internet shopping
- bullwhip effect
- lead time
- quantity discount
- competitive advantage
- operating costs
- information quality
- pricing strategies
- information systems
- inventory management
- information sharing
- call center
- cost savings
- quality of service
- inventory control
- service level
- supplier selection
- distribution centers
- stackelberg game
- multi agent systems
- customer service
- marketing strategies
- pricing model
- product information
- end users
- information technology
- real time