Evolution of Contact Point: a case study of a help desk and its users.
Lena MamykinaCatherine G. WolfPublished in: CSCW (2000)
Keyphrases
- user requirements
- user oriented
- social media
- rapid growth
- novice users
- case study
- user studies
- user experience
- information seeking
- user groups
- information overload
- end users
- data mining
- information access
- user interaction
- information sources
- query formulation
- user interface
- artificial intelligence
- sample points
- helping users
- information retrieval