Modeling and optimization of a product-service system with additional service capacity and impatient customers.
Na LiZhibin JiangPublished in: Comput. Oper. Res. (2013)
Keyphrases
- service providers
- call center
- heavy traffic
- customer service
- service times
- management system
- web services
- service systems
- product information
- customer support
- single server queue
- customer satisfaction
- service requirements
- traffic intensity
- service oriented
- steady state
- service discovery
- queuing systems
- arrival process
- purchase decision
- customer requirements
- single server
- arrival rate
- service quality
- service composition
- information services
- e government