A simulation-based decision support system for workforce management in call centers.
Asli SencerBirgul Basarir OzelPublished in: Simul. (2013)
Keyphrases
- decision support system
- call center
- decision support
- management system
- decision making
- operational decisions
- management information systems
- asymptotically optimal
- arrival rate
- expert systems
- information technology
- information systems
- emergency management
- decision makers
- service level
- data warehouse
- multicriteria decision making
- risk management
- decision process
- case based reasoning
- damage assessment
- disaster management
- knowledge management
- heavy traffic
- data management
- e government
- queue length
- information processing
- intelligent systems
- data sets