The measurement of user satisfaction with question answering systems.
Chorng-Shyong OngMin-Yuh DayWen-Lian HsuPublished in: Inf. Manag. (2009)
Keyphrases
- user satisfaction
- question answering systems
- question answering
- question classification
- information systems
- document retrieval
- natural language
- structural equation modeling
- information retrieval systems
- perceived usefulness
- candidate answers
- passage retrieval
- service quality
- information quality
- information extraction
- objective measures
- data retrieval
- natural language processing
- knowledge representation