Achieving customer satisfaction through product-service systems.
Jeh-Nan PanHung Thi Ngoc NguyenPublished in: Eur. J. Oper. Res. (2015)
Keyphrases
- customer satisfaction
- service systems
- product design
- customer reviews
- service quality
- customer support
- call center
- web technologies
- online shopping
- service level
- internet shopping
- customer service
- user satisfaction
- marketing strategies
- service oriented
- enterprise systems
- customer data
- arrival rate
- heavy traffic
- queue length
- queueing model
- customer retention
- end users
- data mining