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The Impact of CRM on Firm- andRelationship-Level Performance in Distributed Networks.
Jae Wook Kim
Jiho Choi
William Qualls
Jinsoo Park
Published in:
Commun. Assoc. Inf. Syst. (2004)
Keyphrases
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individual level
computer networks
distributed systems
network effects
structured peer to peer
multi agent
cooperative
information technology
lightweight
mobile agents
heterogeneous networks
high speed networks
network model
internet enabled
peer to peer networks
network design
data sets
information systems