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Gratitude with Expectations: Exploring the Role of Restaurant Delivery and Food Availability on Online Customer Reviews During the COVID-19 Pandemic.
Atiya Avery
Pei Xu
Published in:
AMCIS (2023)
Keyphrases
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customer reviews
opinion mining
online product reviews
customer satisfaction
product reviews
product features
positive or negative
real time
information systems
data analysis
information extraction
sentiment analysis