Narratives of Reality: Administrative Burdens and Workarounds in Digital Self-Services.
Ida HeggertveitHanne Höglund Sara-Maria RydénPublished in: AMCIS (2024)
Keyphrases
- web services
- digital television
- service providers
- information goods
- public key infrastructure
- end users
- service oriented
- digital objects
- information systems
- service management
- service discovery
- digital goods
- network services
- service oriented architecture
- ubiquitous computing
- information services
- service composition
- computing environments
- databases
- e learning
- digital libraries
- e government
- european project
- digital collections
- digital resources
- building blocks
- public administration
- government services
- service delivery
- location aware
- mobile services
- digital video
- information resources
- mobile networks