Domain engineering for customer experience management.
Imen BenzartiHafedh MiliRenata Medeiros de CarvalhoAbderrahmane LeshobPublished in: Innov. Syst. Softw. Eng. (2022)
Keyphrases
- customer relationship management
- engineering design
- quality function deployment
- management system
- domain independent
- decision support
- cross domain
- domain specific
- software engineering
- decision making
- construction project
- domain ontology
- website
- artificial intelligence
- call center
- project management
- engineering problems
- user experience
- customer support
- practical experiences
- johns hopkins
- customer service
- information management
- electronic commerce
- data management
- information technology
- information systems