Managing the Realization of Business Benefits from IT Investments.
Joe PeppardJohn M. WardElizabeth M. DanielPublished in: MIS Q. Executive (2007)
Keyphrases
- return on investment
- mission critical
- business processes
- information technology
- cost savings
- change management
- business models
- information systems
- decision making
- business process
- knowledge management
- business intelligence
- enterprise wide
- case study
- genetic algorithm
- electronic commerce
- business rules
- service management
- business environment
- database
- cross selling
- financial data
- customer relationship management
- business applications
- website
- data mining
- real world