ExtRA: Extracting Prominent Review Aspects from Customer Feedback.

Zhiyi Luo Shanshan Huang Frank F. Xu Bill Yuchen Lin Hanyuan Shi Kenny Q. Zhu

Published in: EMNLP (2018)

Keyphrases

electronic commerce
information systems
user feedback
automatically extracted
customer satisfaction
customer knowledge
real time
purchase behavior
relevant literature
customer behavior
feedback information
credit card
literature review
active learning
web services
decision making
machine learning
real world