Emerging Issues in After-sales Enterprise Information Technology Support Using Web-based Self-service Systems.
Vanessa A. CooperSharman LichtensteinRoss SmithPublished in: ACIS (2005)
Keyphrases
- information technology
- web based systems
- support systems
- information systems
- enabling technologies
- knowledge management
- knowledge workers
- management system
- expert systems
- distributed systems
- technical issues
- end users
- emerging trends
- issues that need to be addressed
- business intelligence
- complex systems
- data mining
- enterprise systems
- mission critical
- customer support
- successful deployment
- web based learning environments