Presence based open contact center leveraging social networks.

Arup Acharya Justin Manweiler Shachi Sharma Nilanjan Banerjee

Published in: IM (2013)

Keyphrases

social networks
social network analysis
social interaction
link prediction
social media
online social networks
social networking
network structure
databases
genetic algorithm
multiscale
multi agent
search algorithm
virtual communities
opinion leaders
heterogeneous social networks