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Exploring Hotel Service Quality Experience Indicators in User-Generated Content: a Case Using Tripadvisor Data.
Elena García Barriocanal
Miguel-Ángel Sicilia
Nikolaos Korfiatis
Published in:
MCIS (2010)
Keyphrases
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service quality
user generated content
data quality
database
end users
data analysis
knowledge discovery
data mining techniques
social media data